Our Service Cloud product managers are in the studio to show you their pick of the Spring '19 features that will help bring your customer service to the next level. Highlights include: - Case ... View Video
Data As A Service - Wikipedia
In computing, data as a service (or DaaS) is a cousin of software as a service (SaaS). Like all members of the "as a service" (aaS) family, DaaS builds on the concept that the product (data in this case) can be provided on demand to the user regardless of geographic or organizational separation of provider and consumer. ... Read Article
Analyst Details Why Pros And Cons Of Serverless Architecture Matter
What are the pros and cons of serverless architecture? What common mistakes have early serverless adopters made? In this Q&A, Gartner analyst Arun Chandrasekaran reviews the basic advantages ... Read News
What Are The Top Cloud Security Certifications For 2019?
Consider these top cloud security certifications when looking for new opportunities in the security industry. The CCSP and CCSK certifications can bolster resumes and value to employers. ... Read News
Help | Training | Salesforce
Help | Training | Salesforce Search ... Fetch Full Source
Zoom Stock: New IPO Gets A Lift From Its Collaborative Philosophy | Investor's Business Daily
Collaboration is critical to Zoom Video Communications (ZM). Eric Yuan, Zoom's founder and chief executive, says the two companies are more than just a couple of hot initial public offerings ... Read News
Slack (software) - Wikipedia
Slack is an American cloud-based set of proprietary team collaboration software tools and online services, developed by Slack Technologies. Slack began as an internal tool for Stewart Butterfield's company Tiny Speck during the development of Glitch, a defunct online game. "Slack" is an acronym for "Searchable Log of All Conversation and Knowledge." ... Read Article
Salesforce’s Service Cloud Adds Automated Case Routing, Reply ...
Salesforce revealed a slew of AI-driven features headed to Service Cloud, its customer relationship management platform, including automated case routing. ... Retrieve Doc
Salesforce Service Cloud: All You Need To Know | Edureka
Salesforce being a CRM is used to connect people and information. In this blog, I am going to explain one of the core service – Salesforce Service Cloud and how it revolutionized customer support by making interactions easier between an organization and its customers. In my previous blog, you ... Retrieve Here
Service Cloud - Salesforce.org
The #1 Client Service Application. Transform your client’s experience and build great connections with Service Cloud. From the contact center to self-service communities, social media and beyond, change the way you support your clients and constituents. ... Read Full Source
Salesforce Service Cloud Overview - Focusonforce.com
Have you ever looked for a simple overview of the Salesforce Service Cloud and found it difficult to find one? I did and couldn't find one, so I created this diagram and table below which lists and describes the major components of the service cloud. Use it as a quick reference for what functionality is included in the Service Cloud. ... Fetch Content
Salesforce Service Cloud Consultant (Certification Course)
The Salesforce Service Cloud Consultant Certification demonstrates that you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, create Macros, and create custom apps to deliver world class service as a Service Cloud consultant. ... Read Content
OpenStack - Wikipedia
OpenStack is a free and open-source software platform for cloud computing, mostly deployed as infrastructure-as-a-service (IaaS), whereby virtual servers and other resources are made available to customers. The software platform consists of interrelated components that control diverse, multi-vendor hardware pools of processing, storage, and networking resources throughout a data center. ... Read Article
Salesforce Service Cloud Reviews & Ratings | TrustRadius
Salesforce Service Cloud enables better case management. It gives the functionality of live agents. Although you need another license for it. Currently, we are using service console to show the products, contracts to CSR users.,It allows better Case management. ... Read Here
Salesforce For Customer Service - Lynda.com
Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increase customer satisfaction by accessing detailed Salesforce data and use Service Cloud's automation and knowledge base features to streamline interactions and find resolutions more quickly. ... View Full Source
Login | Salesforce
Salesforce Customer Secure Login Page. Login to your Salesforce Customer Account. ... Get Doc
Exponent Case Management V12 - Salesforce.com
Exponent Case Management is next generation case management designed for your Human Services agency. It’s a fully-featured, customizable solution with intake, assessment, service tracking, case records, outcomes reporting, referral tracking, and more. ... Read Content
Why Salesforce Service Cloud Users Should Switch ... - GearsCRM
We recently did a Lunch & Learn for our Service Cloud customers to demonstrate all of the new features to the Case Feed. (our next Lunch & Learn in on Advanced Reporting Features) Case Feed came out about 3 releases ago in Spring 12 and salesforce has steadily been adding new features to it since.As of the Winter 13 release we’ve begun advising all of our Service Cloud clients that they ... Read Here
What Is Salesforce Service Cloud? | LinkedIn Learning ...
What is Salesforce Service Cloud and Salesforce for customer service? This video explains the Service Cloud offering and how help desks use Service Cloud. Case Management 2. Case Management ... Document Retrieval
Salesforce Service Cloud Tutorial | Service Cloud In ...
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. Salesforce Case ... Retrieve Document
Release Notes
Home > Salesforce Spring ’19 Release Notes > Service > Einstein for Service: Case Classification, Bots Enhancements, and Next Best Action Improve the experience for your customers and the efficiency of your agents with exciting additions to Service Cloud Einstein. ... Access Doc
Salesforce And ServiceNow: Applying Category Management In ...
The team deployed Censeo’s proven framework for software Category Management and infused the process with rigorous research and analysis into the cloud computing markets for Customer Relationship Management (CRM), Service Management, and Workflow Automation platforms. ... Access Doc
Salesforce Service Cloud Vs ITouchVision Case Management 2019 ...
In our platform, you can easily assess various solutions to see which one is the most suitable software for your requirements. Here you can match Salesforce Service Cloud vs. iTouchVision Case Management and examine their overall scores (9.6 vs. 7.7, respectively) and user satisfaction rating (97% vs. 98%, respectively). ... Visit Document
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